# Cannot login to tree.taiga.io **URL:** \ **Category:** Troubleshooting\ **Created:** [September 27, 2025, 6:32pm UTC](https://community.taiga.io/t/cannot-login-to-tree-taiga-io/8497 "2025-09-27T18:32:22Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![GameWithThem](https://dub1.discourse-cdn.com/flex017/user_avatar/community.taiga.io/gamewiththem/32/5197_2.png) [@GameWithThem](https://community.taiga.io/u/GameWithThem)\ **Post date:** [September 27, 2025, 6:32pm UTC](https://community.taiga.io/t/cannot-login-to-tree-taiga-io/8497/1 "2025-09-27T18:32:22Z")
I am unable to log into [tree.Taiga.io](http://tree.Taiga.io) (Saas). I can log into this community side just fine, with the same credentials. I tried both on a private browser window and I have the same issue. I thought maybe the community account is a separate account, so I tried creating an account on the tree.Taiga side, but it says my email is already in use. I saw that several others have had a similar issue to this, and I hate to make another repeat post, but the only solution I have seen is to email [suppport@taiga.io](mailto:suppport@taiga.io). I tried that but got an email bounce-back with a 550 “address does not exist” error. I have used a few other products for Kanban and was excited to give Taiga a try (at the recommendation of a teammate), but this is a rough first experience. Any direction to where I can get help would be appreciated! ---
**Author:** ![GameWithThem](https://dub1.discourse-cdn.com/flex017/user_avatar/community.taiga.io/gamewiththem/32/5197_2.png) [@GameWithThem](https://community.taiga.io/u/GameWithThem)\ **Post date:** [September 27, 2025, 6:56pm UTC](https://community.taiga.io/t/cannot-login-to-tree-taiga-io/8497/2 "2025-09-27T18:56:20Z")
I was able to log in by resetting my password, and by using my email instead of user name. It appears the [tree.Taiga.io](http://tree.Taiga.io) is indeed a separate account from the community login, and I had an old account from nearly ten years ago on the same email that I do not remember ever using (I have some old project that isn’t mine, so maybe I accepted some invite from someone else?) This issue has been resolved - but I would just request that documentation of the fact that community logins and Taiga Saas logins are different accounts would really be helpful! ---
**Author:** ![Charlie](https://avatars.discourse-cdn.com/v4/letter/c/d6d6ee/32.png) [@Charlie](https://community.taiga.io/u/Charlie)\ **Post date:** [September 28, 2025, 12:28pm UTC](https://community.taiga.io/t/cannot-login-to-tree-taiga-io/8497/3 "2025-09-28T12:28:09Z")
They are indeed two separate accounts! Regarding the support email, you added an extra “p”, it’s [support@taiga.io](mailto:support@taiga.io), not [suppport@taiga.io](mailto:suppport@taiga.io) Best!