# Email Notifications Not Being Received Despite "Receive All" Settings Enabled

**URL:** <https://community.taiga.io/t/email-notifications-not-being-received-despite-receive-all-settings-enabled/8540>\
**Category:** Troubleshooting\
**Created:** [October 17, 2025, 8:42am UTC](https://community.taiga.io/t/email-notifications-not-being-received-despite-receive-all-settings-enabled/8540 "2025-10-17T08:42:20Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![natalia.cg](https://avatars.discourse-cdn.com/v4/letter/n/ecae2f/32.png) [@natalia.cg](https://community.taiga.io/u/natalia.cg)\
**Post date:** [October 17, 2025, 8:42am UTC](https://community.taiga.io/t/email-notifications-not-being-received-despite-receive-all-settings-enabled/8540/1 "2025-10-17T08:42:20Z")

</div>

Hello Taiga Community,

We are experiencing an issue in one of our non-self-hosted projects. Several non-admin users are not receiving any email notifications, even though they have configured their settings to “Receive All” in their notification preferences panel.

We have verified the following:

- Users are properly assigned to user stories or listed as watchers.

- The “Receive All” option is enabled in each user’s notification settings.

- Emails are not being filtered to spam or junk folders.

- The issue affects multiple users within the project, but not all. For instance, I have an admin role and I am receiving those notifications.

Has anyone experienced the same issue? Any clue why this is happening?

Best regards

---

<div class="post-metadata">

**Author:** ![Charlie](https://avatars.discourse-cdn.com/v4/letter/c/d6d6ee/32.png) [@Charlie](https://community.taiga.io/u/Charlie)\
**Post date:** [October 17, 2025, 9:39am UTC](https://community.taiga.io/t/email-notifications-not-being-received-despite-receive-all-settings-enabled/8540/2 "2025-10-17T09:39:17Z")

</div>

Hi there!

That can be due to several reasons.

- The “actor”, or the person making the changes, will never receive said notifications.
- There is a cooldown period to receive the notifications. If additional changes are made in that period that would emit a notification, that cooldown period is reset (this is to prevent spamming users with notifications).
- Actions that do not show in the timeline do not generate notifications (for example, deleting a user story)
- If changes, during the notification cooldown, result in a “no-op” (that is, the object remains as it was before, for example you unassign a user but then assign them again) it will not generate notifications.
- Your users have actively marked as spam emails from [taiga.io](http://taiga.io). Our email delivery system detects that and sometimes does not send more emails to those users.

Best!