# Taiga.io, tree.taiga.io down?
**URL:** https://community.taiga.io/t/taiga-io-tree-taiga-io-down/5164
**Category:** Troubleshooting
**Created:** [February 7, 2025, 9:37am UTC](https://community.taiga.io/t/taiga-io-tree-taiga-io-down/5164 "2025-02-07T09:37:24Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@kabo](https://community.taiga.io/u/kabo)
#### Post date: [February 7, 2025, 9:37am UTC](https://community.taiga.io/t/taiga-io-tree-taiga-io-down/5164/1 "2025-02-07T09:37:24Z")
```auto
$ curl -v https://taiga.io/
* Host taiga.io:443 was resolved.
* IPv6: (none)
* IPv4: 45.84.208.140
* Trying 45.84.208.140:443...
[nothing happens]
```
Is anyone else experiencing this? I’m not having any issues with any other websites.
---
### Author:  [@Charlie](https://community.taiga.io/u/Charlie)
#### Post date: [February 7, 2025, 11:00am UTC](https://community.taiga.io/t/taiga-io-tree-taiga-io-down/5164/2 "2025-02-07T11:00:33Z")
Hi there!
[https://taiga.io](https://taiga.io) (our landing page) and [https://tree.taiga.io](https://tree.taiga.io) (our SaaS) are on different IPs.
In any case, we just checked and both seem to be working, and we have no alerts that may suggest otherwise.
Best!
---
### Author:  [@kabo](https://community.taiga.io/u/kabo)
#### Post date: [February 7, 2025, 8:53pm UTC](https://community.taiga.io/t/taiga-io-tree-taiga-io-down/5164/3 "2025-02-07T20:53:26Z")
Hmm, I’m getting the same IP for both [taiga.io](http://taiga.io) and [tree.taiga.io](http://tree.taiga.io), so perhaps that is part of why it’s not working?
```auto
$ curl -v https://tree.taiga.io/
* Host tree.taiga.io:443 was resolved.
* IPv6: (none)
* IPv4: 45.84.208.140
* Trying 45.84.208.140:443...
```
I’ve tried on multiple devices, all behave the same.
Do you have a firewall or WAF that could be blocking me for some reason?
I definitely need to start self-hosting. I track my business on taiga, an outage like this is no bueno.
---
### Author:  [@kabo](https://community.taiga.io/u/kabo)
#### Post date: [February 7, 2025, 9:04pm UTC](https://community.taiga.io/t/taiga-io-tree-taiga-io-down/5164/4 "2025-02-07T21:04:25Z")
I disconnected my phone from the wifi and on cellular connection I can connect.
So looks like there’s a firewall blocking somewhere. Can you confirm I’m resolving [taiga.io](http://taiga.io) and [tree.taiga.io](http://tree.taiga.io) to the correct IP? Can someone check the firewall logs for blocked requests? My IP is 206.83.9X.2XX. Starlink, New Zealand.
---
### Author:  [@kabo](https://community.taiga.io/u/kabo)
#### Post date: [February 9, 2025, 10:10pm UTC](https://community.taiga.io/t/taiga-io-tree-taiga-io-down/5164/5 "2025-02-09T22:10:32Z")
I hopped on to an AWS EC2 instance in Sydney, and it is working fine from there. Hostname resolves to same IP and everything.
Please please please could someone check firewall and/or WAF logs?
---
### Author:  [@Charlie](https://community.taiga.io/u/Charlie)
#### Post date: [February 10, 2025, 7:52am UTC](https://community.taiga.io/t/taiga-io-tree-taiga-io-down/5164/6 "2025-02-10T07:52:14Z")
Hi, Kabo,
Yeah, the IP resolves correctly, sorry for the misunderstanding, -the previous topology they were separate IPs.
Regarding you being blocked, it might be, we do have Firewall, WAF and IP Abuse filters.
So please write to [support@taiga.io](mailto:support@taiga.io) with your full IP.
Best!
---
### Author:  [@sathyaguru](https://community.taiga.io/u/sathyaguru)
#### Post date: [May 15, 2025, 10:09am UTC](https://community.taiga.io/t/taiga-io-tree-taiga-io-down/5164/7 "2025-05-15T10:09:09Z")
> [@Charlie](#):
>
> [support@taiga.io](mailto:support@taiga.io)
Whether this issue has been resolved, @kabo ? I am facing the same issue.
---
### Author:  [@kabo](https://community.taiga.io/u/kabo)
#### Post date: [May 15, 2025, 10:34am UTC](https://community.taiga.io/t/taiga-io-tree-taiga-io-down/5164/8 "2025-05-15T10:34:02Z")
It was resolved. My IP showed up in [https://www.abuseipdb.com/](https://www.abuseipdb.com/)
I’m on CGNAT so it’s not just my IP.
Taiga support whitelisted it after a little while.
I’ve had to reopen the ticket once to whitelist another IP as the IP changes from time to time.
So yeah, emailing and explaining the situation has worked for me at least.
---
### Author:  [@sathyaguru](https://community.taiga.io/u/sathyaguru)
#### Post date: [May 15, 2025, 1:22pm UTC](https://community.taiga.io/t/taiga-io-tree-taiga-io-down/5164/9 "2025-05-15T13:22:30Z")
Ohh! great! Thank you! @kabo