Email Notifications Not Being Received Despite "Receive All" Settings Enabled

Troubleshooting
1

Hello Taiga Community,

We are experiencing an issue in one of our non-self-hosted projects. Several non-admin users are not receiving any email notifications, even though they have configured their settings to “Receive All” in their notification preferences panel.

We have verified the following:

  • Users are properly assigned to user stories or listed as watchers.

  • The “Receive All” option is enabled in each user’s notification settings.

  • Emails are not being filtered to spam or junk folders.

  • The issue affects multiple users within the project, but not all. For instance, I have an admin role and I am receiving those notifications.

Has anyone experienced the same issue? Any clue why this is happening?

Best regards

2

Hi there!

That can be due to several reasons.

  • The “actor”, or the person making the changes, will never receive said notifications.
  • There is a cooldown period to receive the notifications. If additional changes are made in that period that would emit a notification, that cooldown period is reset (this is to prevent spamming users with notifications).
  • Actions that do not show in the timeline do not generate notifications (for example, deleting a user story)
  • If changes, during the notification cooldown, result in a “no-op” (that is, the object remains as it was before, for example you unassign a user but then assign them again) it will not generate notifications.
  • Your users have actively marked as spam emails from taiga.io. Our email delivery system detects that and sometimes does not send more emails to those users.

Best!