Stories created via the API don't seem to trigger notifications

Troubleshooting
1

Hi,

We noticed that stories created via the REST API do not seem to trigger either email or in-app notifications - e.g to the people that are assigned (as part of the same API request) as assignees to the story.

Yes, the people assigned to the story have configured their notifications to receive notifications for things they are ‘Involved’ in. And yes, email notifications and in-app notifications otherwise do seem to work, e.g for stories created within the web app by someone. It’s just the ones created via the API.

Is this expected/a known thing? Couldn’t seem to turn up any info on it via Google/forum searches

2

Slight correction to the above: it seems that if there is more than one user assigned to the story that’s being created via the API, only one of those users is actually receiving the email notification of it - the other user is not. And in-app web notifications don’t occur for either user.

We have worked around it by also enforcing adding a ‘comment’ to the story via the API, immediately after its creation, which mentions the two assignees, and that is working fine (both for email and in-app web notifications).