Hi, this is my first post to the community and I am really hoping someone will be able to help with this issue.
I am our Taiga admin. I did not set any of it up; I inherited it. However, I have added and removed users and set up permissions and new projects for the last 3 years.
We have a user who could not get into his account, so he chose the forgot password option and reset his password. I watched him do this and also tried myself from his computer to make sure he wasn’t just clicking on a wrong button or mistyping something. He gets a successful message that he has reset his password, but when he tries to log in, he still gets the Oops… message that his username or password is incorrect.
I should have known better. BUT, I wanted to test it from a different computer, so I signed out of my account and tried signing into his. I get the same error from my computer. I also now cannot sign back into my own account. I can reset my password, but the exact same thing happens – computer tells me the password has been updated but when I try to sign in, Taiga tells me my username or password is incorrect.
So now we are both locked out and my other admin was not signed it and also cannot sign in.
I have signed in and out of my account multiple times before and never encountered an issue, so I don’t know what is going on now. Any suggestions would be greatly appreciated.
